Refund policy
Effective Date: July 23, 2026
At Rebajaa, we want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return within 14 days from the date your order is delivered, subject to the conditions outlined below.
Return Eligibility
To qualify for a return and refund, the following conditions must be met:
- The product must be unused, undamaged, and in the same condition in which it was received.
- The product must be returned in its original packaging, including all accessories and documentation.
- Proof of purchase, such as your order confirmation or order number, must be provided.
- Returns requested after 14 days of delivery will not be accepted.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items may not be eligible for return:
- Products showing signs of use or physical damage caused by the customer.
- Products with missing parts, accessories, or original packaging.
- Clearance or final sale items (unless required by applicable law).
- Items damaged due to misuse, improper installation, or unauthorized modifications.
Refund Process
Once your returned product is received, our team will inspect it to ensure it meets our return policy requirements.
If your return is approved, you will receive a refund equal to 47% of the original purchase price.
This refund amount reflects deductions for:
- Original shipping costs
- Payment processing fees
- Order fulfillment and handling expenses
Refunds will only be issued after the returned product has successfully passed inspection.
How to Request a Return
To initiate a return, please contact our customer support team with the following information:
- Your full name
- Order number
- Reason for the return
- Photos of the product (if applicable)
Email: Nasarhodayfa06@gmail.com
Our support team will provide detailed return instructions before you ship your product back.
Return Shipping
Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed. Rebajaa is not responsible for returned packages that are lost or damaged during transit.
Refund Timeline
After we receive and inspect your returned product, we will notify you of the approval or rejection of your refund request.
If approved:
- Your refund will be processed using your original payment method.
- Depending on your payment provider or financial institution, refunds generally appear within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs showing the product and packaging
We will review your request and work to provide an appropriate resolution as quickly as possible.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has entered the shipping process, it can no longer be cancelled and must follow the standard return procedure after delivery.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Website: Rebajaa
Email: Nasarhodayfa06@gmail.com
Thank you for shopping with Rebajaa. We appreciate your trust in our innovative charging and battery protection products and are committed to making the return and refund process as simple and transparent as possible.